Q I booked a 7 days at the Senses Riviera Maya by Artisan in Playa del Carmen, Mexico, for spring split. The pandemic occurred, and we experienced to cancel our getaway. I contacted Expedia and it served me get a refund for my flights. But the hotel will not problem a refund. An Expedia consultant claimed I should get a refund for the lodge, far too. But the lodge will not give me my money back again.
Curiously, my brother had reservations at the similar resort. The lodge refunded him. I tried to dispute the charges on my credit rating card, but my lender sided with the lodge. Can you enable me get my $844 back again?
BERNADETTE CIESLAK, Hamilton, Ohio
A If the lodge refunded your brother, it really should also have refunded you. Truly, it should have refunded anybody who had to terminate mainly because of COVID-19. On the day you were being meant to fly, the Point out Section issued a “do not travel” advisory, urging Us residents to continue to be property. You did the correct thing by canceling. Most accommodations provided a no-thoughts-requested refund immediately after that, but some tried out to continue to keep their customers’ funds. At a time like that, you can and need to lean on your journey agent to help. But even Expedia was obtaining some issues persuading Senses Riviera Maya by Artisan to return your funds.
Why did the resort refund your brother but not you? The respond to may possibly lie in its present refund coverage. It offers the ability to cancel on specific (much more highly-priced) costs but not on all of them. It is possible that your brother had booked a unique price, which the resort thought of refundable. I like your concept of a credit rating card dispute and am sorry that did not get the job done. A credit rating card dispute is generally the very last resort for having a refund. I’d say you have been there. (By the way, I think it’s time for you to obtain a new credit card. Your bank is certainly not on your facet.)
You could have attained out to an government at Expedia. I publish the names, quantities, and e-mail addresses of Expedia’s consumer service professionals on my buyer advocacy site at www.elliott.org/business-contacts/expedia-buyer-assistance-contacts/. The next time you make hotel reservations, I really encourage you to pay attention to the cancellation conditions. If you imagine you may possibly have to get in touch with off your vacation, take into account a journey insurance coverage policy that will deal with your decline.
I contacted Expedia on your behalf. It reached out to the Senses Riviera Maya by Artisan. But the resort still refused to return your money. Expedia refunded your $844.
If you need assistance with a coronavirus-connected refund, remember to speak to me. You can send specifics by means of my shopper advocacy web-site or email me at [email protected]