Pricey Journey TROUBLESHOOTER: Very last 12 months, I paid out $1,284 for two tickets from San Francisco to Barcelona, Spain. The working day ahead of our flight, I tried out to print our boarding passes. I could not.
We went to the airport a few several hours early. Even even though I provided the airline’s agent with the verified itinerary, they couldn’t discover it. To get on our flight, we compensated another $1,973. It took almost 3 several hours to get us reticketed, and we approximately skipped our flight.
Amount Airways won’t refund the $1,973 because it says we have been a “no show” for the flight. How can we possibly be a no-show if we had been on the flight? On top of that, we paid 2 times for the flight.
I referred to as my credit score card firm and a agent suggested that I dispute the primary buy. I did, but my credit card sided with the airline. Can you support me get my $1,973 again?
— Ellen Boelens, Redwood Metropolis, Calif.
Reply: Degree Airlines, a low cost airline operate by Iberia, must have had a document of your flight. You obtained your tickets via its site and tried to verify your reservations on the net a day just before your departure. You also arrived at the airport early to consider to sort items out. As an alternative, Amount marked you as a “no-show” and then sold you new seats at a $689 markup. That’s mistaken.
You could have identified a a lot less costly fare on a different airline, but I feel it was smart to rebook on Degree Airlines. That way, the airline realized for selected that you paid out for your tickets twice. You in fact were on your originally scheduled flight, so you could not have potentially been a “no-display.”
Although your flight took place ahead of the pandemic, you tried out to resolve it during the pandemic — and that was the dilemma. Amount Airways, like each individual other airline in the world, was overrun with refund requests. Yours was a person of hundreds of hundreds of them.
As I reviewed your paper trail — superior occupation on maintaining that, by the way! — I saw no evidence that you were a “no-clearly show.” This was just an digital glitch that Stage Airways pinned on you. And it appeared all way too happy to allow you pay back for your ticket 2 times. That’s how airways make their funds these times. Preposterous.
You could have appealed this double charge to a person of the airline’s government contacts. I publish the names, figures and e mail addresses of Iberia’s administrators on my client advocacy web site at www.elliott.org/corporation-contacts/iberia-airlines/.
I contacted Iberia on your behalf various instances, but the airline would not refund your ticket. Finally, you contacted the U.S. Section of Transportation and filed a grievance. Iberia refunded your very first flight, leaving you to pay out the $689 distinction. You’re even now joyful to have received some thing again from the airline.