July 18, 2024


Obey Your Travel.

No refund for a canceled lodge in Mexico?

2 min read

Expensive Travel TROUBLESHOOTER: I booked a 7 days at the Senses Riviera Maya by Artisan in Playa del Carmen, Mexico, for spring break. The pandemic happened, and we had to terminate our family vacation. I contacted Expedia and it assisted me get a refund for my flights. But the hotel will not issue a refund. An Expedia agent mentioned I should really get a refund for the hotel, much too. But the resort will not give me my cash back again.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Journey Troubleshooter 

Apparently, my brother experienced reservations at the exact same lodge. The hotel refunded him. I tried to dispute the rates on my credit history card, but my lender sided with the hotel. Can you assistance me get my $844 back again?

— Bernadette Cieslak, Hamilton, Ohio

Response: If the hotel refunded your brother, it need to also have refunded you. Basically, it should really have refunded any person who had to terminate mainly because of COVID-19. On the working day you ended up supposed to fly, the Condition Office issued a “do not travel” advisory, urging Americans to remain house. You did the suitable thing by canceling.

Most accommodations presented a no-thoughts-asked refund after that, but some tried out to keep their customers’ income. At a time like that, you can and really should lean on your journey agent to support. But even Expedia was acquiring some hassle persuading Senses Riviera Maya by Artisan to return your revenue.

Why did the lodge refund your brother but not you? The remedy may well lie in its present-day refund policy. It features the capacity to cancel on selected (additional expensive) costs but not on all of them. It’s possible that your brother had booked a various level, which the vacation resort regarded refundable. I like your concept of a credit rating card dispute and am sorry that did not perform. A credit card dispute is commonly the final vacation resort for obtaining a refund. I’d say you ended up there. (By the way, I assume it is time for you to come across a new credit history card. Your financial institution is absolutely not on your aspect.)

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