Shiji’s ReviewPro & Flexkeeping Integration Drives Efficient Follow-Up


Integration ReviewPro and Flexkeeping

Partnership between Flexkeeping and Shiji’s ReviewPro lets hoteliers to follow up on visitor feedback and requests efficiently to offer a greater guest experience.

21st of April 2022, Barcelona: ReviewPro, a Shiji Group model, and Flexkeeping, the hotel personnel interaction and housekeeping software program, spouse up in supporting hoteliers to make day-to-working day task administration a lot more effective and boost the guest practical experience.

The new integration among ReviewPro’s Guest Expertise Platform and the Flexkeeping option delivers a seamless two-way relationship, allowing for hoteliers to enjoy comprehensive visibility of visitor responses administration up-to-date in real-time on each platforms. Popular clients can now view responsibilities coming from opinions, surveys, and messaging discussions on the ReviewPro system specifically in the Flexkeeping system. What is more, any updates made by using both 1 of the answers demonstrate up on both of those platforms. Whole visibility encourages prompt resolution for guests, and superior visibility of team KPIs for administration, as nicely as maximization of tech financial investment for brand names.

“The integration with ReviewPro is a little something Flexkeeping has been wanting ahead to for a really extended time. We link and streamline two sections of operations that are definitely essential to every hotel: authentic-time visitor pleasure feed-back with serious-time interaction across all departments. It is an integration that not only understands the link among visitor pleasure and each day operations, but delivers this relationship to the forefront so that resort administrators can make certain they continue to be on leading of it at all instances.” Luka Berger, CEO at Flexkeeping

“Our purpose is to make the lifetime of hoteliers simpler, so they can greater provide their company. A seamless exchange of data involving their tech platforms is important to greater operations. We are delighted to companion up with Flexkeeping in order to lower platform switching for our purchasers, generate staff members efficiency, and of training course help hoteliers to offer even far better company for attendees.” Michael Kessler, CEO at ReviewPro.

Gains of the ReviewPro and Flexkeeping Integration

As many resorts are digitizing and automating operational processes, integrations are necessary to trying to keep processes straightforward and person-welcoming. Some of the key rewards of the integration amongst Shiji’s ReviewPro and Flexkeeping are:

  • Unified to-do lists – Instead of handling several to-dos on various platforms, all responsibilities surface on a single dashboard, encouraging fast motion, so no guest ask for gets ignored.
  • Supports visitor feed-back administration methods – all guest suggestions that demands motion will set off an automatic case creation seen on both platforms.
  • Supports guest messaging methods – No need to have to manually log specifics or talk to the visitor for far more information and facts, as ReviewPro’s chatbot collects all the guest aspects needed to produce a task and sends it about to the correct division.
  • Simplified login management – information travels seamlessly from just one platform to an additional, relieving your crew from running various logins and platforms in their day-to-day responsibilities.
  • Resolution analytics – thanks to the two-way integration amongst Shiji’s ReviewPro and Flexkeeping, the resolution analytics on the ReviewPro system will reflect correct and up-to-date information.

Customers who want to know a lot more about the ReviewPro and Flexkeeping integration ought to make contact with their account manager for much more information.


ReviewPro, a Shiji Group brand, features in excess of a 10 years of knowledge and investment decision in innovation to make certain we continue to be the benchmark in the hospitality field. Our cloud-based Visitor Experience System includes Resort Status, Visitor Surveys, Situation Administration, and Messaging Automation. Shiji’s ReviewPro owns the marketplace-standard on-line track record rating, the World Review Index™️ (GRI), a propriety algorithm dependent on overview data gathered from +175 OTAs and critique web-sites in +45 languages. With more than, 60,000 establishments in +150 nations around the world, Shiji’s ReviewPro features the engineering, support, and training to empower hoteliers to be much better.

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Flexkeeping is the most in depth hotel housekeeping and personnel collaboration software program. It automates each day hotel functions from staff conversation, preventive routine maintenance, and guest company shipping to each day recurring duties, checklists, and housekeeping schedules, optimizing day-to-working day functions by up to 40%. Flexkeeping is very best identified for its finish set of housekeeping automation applications, a most effective-in-course person interface, and a impressive management reporting system.

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