Partnership concerning hotelkit and Shiji’s ReviewPro allows hoteliers to drive operational excellence.
7th of April 2022, Barcelona: Shiji’s ReviewPro, the leading Visitor Experience Platform for hospitality, and the lodge operations system hotelkit, now combine to streamline functions for hoteliers managing guest suggestions. The integration aims to simplify the working day-to-day procedures of clientele employing both platforms by giving a seamless two-way connection concerning the options.
Hoteliers using each options will be notified of visitor responses coming in through the ReviewPro Visitor Experience Platform immediately on their hotelkit dashboard. This will allow typical customers to deliver prompt resolution to visitor desires. The integration is effective in two strategies so that the standing of responsibilities – whether they are fixed or not – will always be up to date on equally platforms in real-time, supporting administration reaction methods and other business enterprise KPIs.
“The integration among Shiji’s ReviewPro and hotelkit aims to make your daily life simpler, as a hotelier. Whenever a housekeeping , a routine maintenance or a room provider ask for is produced on the ReviewPro system, it will present up proper in your hotekit notifications. You can even decide who in your lodge will obtain this ask for. Position updates are shown at the same time in the two units. Interaction has never been a lot easier! And your company will get pleasure from the positive aspects.” Marie-Theres Rainer, Merchandise Manager hotelkit GmbH
“Guests now anticipate rapid responses and rapidly resolution. To push operational effectiveness, we need to have to lower system switching and make certain that information flows seamlessly. Any request, evaluation, or survey reaction that involves motion now seems on both the hotelkit platform, and the ReviewPro Guest Working experience System for quick resolution or response, bettering your operations but more importantly your guests’ encounter.” Michael Kessler, CEO at ReviewPro.
Added benefits of Shiji’s ReviewPro and hotelkit Integration
The integration is useful for both hoteliers and visitors by tackling the situation of running many platforms and data silos, though also driving operational excellence. Some main added benefits of the integration are:
- Unified to-do record for faster action – Inspire rapid action by unifying to-do lists from the chatbot and other resources on to one one page, so no requests get appeared about.
- Automatic circumstance development for evaluations, survey responses, and messaging – all visitor requests, problems, or queries result in circumstance generation obvious on both platforms.
- Supports your visitor messaging system – Guest requests will be gathered by the chatbot, such as important information and facts that is collected by using pure human conversation, so no need to manually log data or question the guest for much more aspects.
- Less system switching – Facts travels seamlessly from one particular system to another and back again once again, so there is no want for your workforce to handle quite a few logins for their day-to-working day jobs.
- Resolution analytics – many thanks to the two-way integration, the ReviewPro analytics site is updated with performance facts on how a lot of responsibilities were designed, if they were shut on time, by whom, etc., keeping away from unneeded details silos.
Consumers who want to know more about Shiji’s ReviewPro and hotelkit integration need to make contact with their account manager for a lot more info.
ReviewPro, a Shiji Group brand name, delivers over a 10 years of working experience and financial investment in innovation to guarantee we keep on to be the benchmark in the hospitality sector. Our cloud-primarily based Visitor Expertise System contains Lodge Reputation, Guest Surveys, Situation Administration, and Messaging Automation. Shiji’s ReviewPro owns the field-typical on line reputation score, the World Evaluate Index™️ (GRI), a propriety algorithm dependent on assessment data gathered from +175 OTAs and evaluate internet sites in +45 languages. With about, 60,000 institutions in +150 countries, Shiji’s ReviewPro delivers the technologies, assist, and instruction to empower hoteliers to be better.
For extra details make sure you stop by: www.reviewpro.com
For push contacts: [email protected]
With the resort functions system hotelkit, more than 2,000 lodge groups around the world deal with their day-to-day operate regime. The option for collaboration, housekeeping and facility administration connects the entire team, improves internal interaction and simplifies day-to-day workflows. Providing excellent assistance has never ever been much easier and now hoteliers can expend more time performing what they do finest: building their company happy.
For far more facts remember to take a look at: www.hotelkit.web
For push contacts: [email protected]
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