Students Share Their Volunteer Experience, Part One


Prepared by: Jatin Khemlani

This was my initial experience at HITEC as a student volunteer and what an awesome 7 days I experienced in Orlando. 2022 marked the 50th year anniversary of HITEC, an celebration the place companions in the finance and know-how sectors of the hospitality market appear collectively to showcase how they aid the business and deliver the visitor practical experience to the following amount when touring, keeping at a lodge or even just placing an order at a restaurant.

As a scholar volunteer and hospitality significant, I received to working experience a good deal extra than what I experienced expected. In the course of this 7 days, we had been assigned to different duties and responsibilities around the convention middle, from registration to schooling periods to exhibitor tutorials conducted by distinctive distributors. This chance aided numerous of us obtain working experience on the service aspect of the business by enabling us to interact with, provide and support attendees in having their qualifications and answering some of their queries. 

About the Education

On the to start with working day of the convention, I attended a couple of instruction sessions. The to start with was “The Crypto NFT Lodge: A 101 Technique to What It Is and How It Applies to Hospitality,” as I was intrigued on how crypto would impact the hospitality marketplace. All through the session, an attendee posed a query to the panel on whether there would be technological innovation or a support in the long run to aid hospitality organizations take crypto/NFT payments and convert these currencies into a greenback amount of money in actual time, taking into consideration the volatility of the price of crypto/NFT currency. It is just a make any difference of time when these a services will be accessible for the hospitality industry, but the actual concern is how lodges and the marketplace will adapt to settle for these kinds of a services. 

A further session I attended was “Data Science for Smarties: Details is Critical, and You Are Behind…Time to Catch Up” led by Rik van Leeuwen from The Netherlands. The setting we stay in now is primarily driven by know-how, and knowledge is all the things. Organizations use all kinds of data for earning selections to not only shift the corporation ahead but also shift the sector forward as a complete. Hotel operators, cafe managers and airways are much more centered on functions and company than facts assortment and examination. Leeuwen shared on how essential it is to collect this facts and dissect it for corporations to comprehend what is going on inside of their company. He even talked about employing staff members to do such get the job done or a third-occasion vendor to carry out these types of services, as expense can be a factor in generating this sort of information-focused experiences . In addition to value, the validity and accuracy of info is vital: would corporations want to consider the possibility of choosing personnel internally or outsource this provider to specialists who have the encounter and the correct tools and technologies to transform the info properly, precisely and efficiently? 

Attending both equally periods definitely opened my eyes to how know-how has impacted the field from a fiscal standpoint and has assisted administration improve the way they handle their operations of resorts, dining places and airways.

About the Exhibition

Aside from attending the training sessions, the HITEC Show Corridor was crammed with quite a few excellent firms showcasing their solutions and products and services. I have never noticed this several corporations providing a vast variety of solutions and companies to the hospitality marketplace. There were some familiar providers which I understood and numerous new organizations which I bought to master about their services. Under no circumstances did I envision seeing this numerous firms giving information protection, info administration, residence management technique (PMS), worldwide distribution system (GDS) and guest encounter methods. Going for walks close to the displays and viewing the program, engineering and goods supplied to the business was incredible. It was also terrific to learn how massive companies these as LG and Samsung are dedicated to doing the job with marketplace companions to create new technology and consumer interfaces (UI) that would improve the guest knowledge and assistance corporations give a greater brand name experience for their attendees and consumers. Businesses like Venza and SkyPoint Cloud operate tirelessly in the history to offer information safety administration expert services and shopper information answers to hospitality operators and do not get the recognition and exposure they ought to have from visitors and buyers.

HITEC is not only a conference but a place for the marketplace to community ⁠— and as a university student, this is a excellent prospect for us to find out additional about the sector from veterans and take the chance to listen to about their encounters. There have been many after-occasion capabilities all through the 7 days that the pupils were invited to show up at, network and discover additional. A distinctive thanks to the lots of corporations who invited us to their just after-convention functions. These capabilities authorized students to network and communicate to numerous specialists in a a lot more calm atmosphere without the panic and stress of being overly qualified.

In general, I had an awesome week attending HITEC 2022. I was in a position to knowledge functioning on the entrance line, interacting with attendees and assisting in any way I could from registration to directing them to diverse educational seminars. I acquired about the unique corporations included in hospitality and the items and providers they have to provide, especially the new know-how and program becoming developed with AI and crypto.

I would like to acquire this prospect to thank my professors at San Jose Condition College and HFTP for supplying me and the other college student volunteers the option to show up at and volunteer at this conference. A particular many thanks to HFTP Director of Membership Brittany Brewster for becoming an astounding issue of call in the course of the convention. I look ahead to functioning with HFTP in the future, attending HITEC 2023 in Toronto and its upcoming events over and above 2023!

Jatin Khemlani is a hospitality university student at San Jose Condition College and scholar volunteer at HITEC Orlando 2022. He will graduate Drop 2023 with a diploma in hospitality tourism and occasions management.


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