The Ghost Kitchen Has Risen: How Do You Feel?


Published by: Ruogu Wang

Have you at any time requested food shipping from a new cafe that was so delightful, it made you want to go there to dine in? Unfortunately, these times that may be not possible — due to the fact that cafe may possibly truly be a “ghost kitchen.”

What is a ghost kitchen?

Ghost kitchen area refers to meals planning and cooking services that give foods by shipping only as a substitute of providing dine-in encounters like conventional eating places. They make their sales via on line orders, telephone orders or 3rd-celebration food stuff shipping platforms such as Uber Eats or Doorway Dash. A ghost kitchen is distinctive from the concept of ghost cafe since a ghost kitchen is basically for meal planning. Numerous ghost restaurants can share the identical ghost kitchen area. This progressive company model emerged prior to the COVID-19 pandemic. The development of World-wide-web mobile applications gave the food stuff supply sector a significant strengthen, which has exposed the improvement room prospective of this current market.

For enterprise operations, this model lowers enter and operation fees. It is additional versatile, requiring significantly less house and fewer workforce. Launching a ghost restaurant on Uber Eats is considerably less expensive than opening a traditional cafe. Meanwhile, clients can be expecting to take pleasure in meals simply on their sofa anytime they want. China is the most significant market place for food delivery, where it produces about $51.5 billion in income annually. Its most significant foods delivery provider service provider Meituan delivers 24 million foods each day. As for the United States, there had been over 1,500 ghost kitchens in 2020. Popular cafe brand names these kinds of as Denny’s, The Halal Fellas and TGI Friday are making an attempt out this new model and have accomplished great company achievements. For massive restaurant chains, ghost kitchens also offer a new way to lower food stuff squander. For case in point, when a number of dining establishments share the exact ghost kitchen, it will allow people restaurants to adjust their menu strategically and share the stock of ingredients.

The rise of COVID-19

The COVID-19 pandemic eternally improved the meals and beverage industry. Clients grew to become concerned to dine in a cafe at the exact time governments announced dine-in constraints to control the pandemic. Traditional dining places are battling to endure although ghost kitchens are thriving. In simple fact, numerous brick-and-mortar dining places use ghost kitchens to pull them selves via this tough time. Shutting down the entrance spot and focusing on the kitchen area can lower staff layoffs. By means of foods shipping and delivery, places to eat can generate needed hard cash stream in purchase to endure. Whilst right before the COVID-19 pandemic, ghost kitchens ended up now regarded as a obstacle for regular places to eat, their advancement has accelerated considerably throughout this period.

How do prospects feel about ghost kitchen area?

Ghost kitchen is however a fairly new notion. Modern research displays that consumers deficiency comprehending of ghost kitchens, and they do not have confidence in ghost kitchens. Seventy-two percent of customers favor to buy food supply from brick-and-mortar restaurants much more so than ghost kitchens. Although ghost kitchens have the exact food items-basic safety specifications as brick-and-mortar restaurants, customers could possibly not be ready to realize that. There are also criticisms about ghost kitchens removing the exciting of onsite eating activities. However, the gains of ghost kitchens have also been mentioned. Shoppers can appreciate a variety of menu selections and advantage. They also care about the favourable affect of ghost kitchens these kinds of as decreasing meals waste and contributing to the financial state. For the potential enhancement of ghost kitchens, general public awareness of this concept demands to be woken up. Enterprise operators should current market the advantages of ghost kitchens, setting up a optimistic image to raise public goodwill.

Reference Checklist:

  • Ma, Webb, T., & Schwartz, Z. (2021). A blended design of cafe deliveries, dine-in desire and capacity constraints. Intercontinental Journal of Hospitality Administration, 96, 102981–.
  • Cai, Leung, X. Y., & Chi, C. G.-Q. (2022). Ghost kitchens on the increase: Effects of information and perceived advantage-risk on customers’ behavioral intentions. Global Journal of Hospitality Administration, 101, 103110–.

This web site write-up tied for To start with Spot in the Spring 2022 HFTP/MS Worldwide Hospitality Small business Graduate University student Website Level of competition presented by the HFTP Foundation. Contributors are college students collaborating in the Master of Science in World wide Hospitality Company, a partnership involving the Conrad N. Hilton University of World Hospitality Management at the College of Houston, the University of Hotel and Tourism Administration at Hong Kong Polytechnic College and EHL. The blog posts that obtained the top rated scores will be published on HFTP Hook up by July 2022. Study more at HFTP News.

Ruogu Wang is a graduate university student now pursuing the Master of Science in Global Hospitality Business program, which is in partnership of three colleges: EHL, the Hong Kong Polytechnic College, and University of Houston.


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