The Very last Mile in the Race to Vaccinate The us: The Citizen and Client Experience — GOV – TTEC Providers – Lunch and Discover Webinar


February 17

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The logistical challenges associated with the COVID-19 vaccine rollout are huge, and news of distribution failures nationwide are developing. In the urgency to vaccinate our populace, the ideal citizen working experience is vital, still in most spots of the nation there are several gaps in the vaccination encounter journey.


Be a part of authorities from Governing and TTEC on February 17 at 11:00am PT/2:00pm ET as we check out how some authorities and healthcare organizations are bridging the gaps and delivering an effective, demand-based, risk-free shopper vaccination encounter, and how you can, far too.


We’ll discuss:


  • How federal government and health care companies are connecting empathetic, at-home associates with citizens to provide exact vaccine details and scheduling guidance at scale
  • Strategies for dealing with surging simply call quantity, enabling proactive outreach and strengthening public rely on through larger transparency
  • How to help well timed reporting/tracking to countrywide and state/local databases by changing or augmenting current systems with a flexible and modular approach



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