Travel solutions: Help! My all-inclusive hotel in Mexico is only half-inclusive | Travel


Q: I recently booked a space at the Barcelo, an all-inclusive resort in Puerto Vallarta, Mexico. When I made the reservation, it shown breakfast, lunch and meal as integrated in the price. But when I read through the confirmation, it explained only breakfast was included.

I booked an all-inclusive resort remain, and I’m involved that I may possibly have to pay back for lunch and meal. I have experimented with to make contact with Priceline, but it hasn’t answered the meal issue. Can you help? — Michael O’Connor, Toronto

A: You booked an all-inclusive vacation resort, so your stay must be all-inclusive — breakfast, lunch and supper.

I tried using to make a reservation at the Barcelo, as well. Priceline lists it as all-inclusive and advertises all 3 foods as currently being part of the room rate. But when you seem at the scheduling disorders on the site, only breakfast is involved.

Your circumstance is a reminder to normally check the terms and circumstances prior to you make a reservation. If you see any complications, you should get an answer right before you shell out for your hotel. If you experienced done that, you could possibly have skipped the Barcelo and headed to a different hotel the place the phrases were clearer.

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I reviewed the Barcelo internet site and was also bewildered. The property describes alone as an “all-inclusive” vacation resort, which suggests all foods must be provided. But your confirmation evidently states only breakfast is provided.

This could be a superior time to ask: What is the huge offer about a vacation resort remaining all-inclusive? It’s not just the income you are going to preserve on foods in some of these vacation resort places, there are minimal dining solutions, so you have to try to eat every single meal at the resort. And that could very easily double your resort monthly bill, depending on the size of your celebration. So in some cases all-inclusive is the most effective way to go.

But the place is, Barcelo promised you an all-inclusive practical experience, which then disappeared. I believe you could have attained out to an govt at Priceline for clarification. I record the names, numbers and email addresses of the Priceline executives on my client advocacy web site at

I contacted Priceline on your behalf. The business reached out to your lodge, which confirmed that your fee was all-inclusive. “Breakfast, lunch and dinner are free,” the representative extra.

Alright, “free” is almost certainly the completely wrong phrase below. But they are undoubtedly included.

Christopher Elliott is the ombudsman for Countrywide Geographic Traveler magazine. You can read through additional journey suggestions on his website,, or electronic mail him at [email protected]


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